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Customer Service

Delivery
  • We are proud to offer FREE insured delivery around the world on all orders.
  • All UK orders are Shipped & Delivered fully insured, via Royal Mail Special Delivery.
  • International orders are delivered fully insured, via FedEx.
  • You can be assured that all orders ship securely packaged. The outer packaging of your order has no reference to Oh My Diamonds or to the contents of the parcel.
  • We aim to deliver standard items displayed on our website within 12 to 15 working dates from the date when your order is placed. Complex items such as Sidestone Engagement Rings may take longer to ship.
  • We can cater for shorter urgent deadlines (subject to products in stock), please contact us and let us know of your requirements.
Payment

We accept the following payment methods:

  • All major Credit & Debit Cards
  • Paypal
  • Bank Transfer – Please ensure that we receive the full amount of your order. You are responsible for any transfer charges that may incur.

All orders are “On Hold” until payment has cleared.

Returns & Refunds

At Oh My Diamonds our customers always come first. If for any reason you are not happy with your purchase, we offer a hassle free “No Questions asked” 30-day money back guarantee (Terms & Conditions – 5.0 Returns, Refunds & Substitutions).

Please contact us in order to get help and instructions on how to return your purchase and receive information on our Refunds policy.