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Terms and Conditions

Preface

    As a user of this website you accept that any use of this website by you including any transactions you make is subject to the terms and conditions noted below. Please read through these terms and conditions fully before using this website as your use of the website will imply your agreement to be bound by them. Please also read our Privacy Policy regarding your personal information.

    We reserve the right to vary these terms and conditions at any time. Any such variations will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall imply your acceptance to be bound by the latest terms and conditions.

    These terms and conditions do not affect your statutory rights.

1. Order & Purchase Process

    1.1 All orders placed on this website or through Oh My Diamonds Limited (hereafter referred to as OMD) will be subject to acceptance with these terms and conditions

    1.2 The 'Order Now' stage sets out the final details of your order. Following this, we will send to you an 'Acknowledgement of Purchase' email detailing the transaction and goods you have purchased.

    1.3 If you do not know your ring size please select “Not Known, and we will make the ring a standard size ring (between L-M). Once you have received the ring and are able to determine the correct ring size, you can return the ring back to us for one free re-size within the first 30 days. Rings returned after the first 30 days for a resize will incur a charge, unless an exception has been agreed by prior arrangement.

    1.4 By clicking the 'Confirm Order' button to submit your order on the checkout screen you are agreeing to purchase goods at the price stated at the time of ordering.

    1.5 A binding contract is formed only when you receive confirmation from us that your order has been accepted.

2. Order Acceptance

    2.1 In considering your application we will verify your ID at an ID verification agency. It is important that you give us accurate information. We will check your details with fraud prevention and protection agencies.

    Please telephone us on +44 if you want to have details of those credit reference and fraud prevention and protection agencies from whom we obtain and to whom we pass information about you. You have a legal right to these details. You have a right to receive a copy of the information we hold about you if you apply to us in writing. A fee will be payable.

3. Payment

    3.1 Once we receive your order, OMD checks your credit / debit card details and stock availability and then takes payment from the card. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

    3.2 The price you pay is the price displayed on this website at the time we receive your order. Whilst we make every effort to ensure that all prices on our website are correct, errors sometimes do occur. If such an error in the price of the goods you have ordered is discovered, we will let you know of this as soon as possible. You will be given the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you we will treat the purchase as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

    3.3 Payment is made online by first choosing your order and then following the 'Proceed' and then 'Check Out' process, by Debit/Credit Card, PayPal or through Bank transfers.

    3.4 Title to any goods purchased on this website shall pass to you on delivery of the goods provided that we have processed and received cleared funds in full for the goods.

    3.5 All prices are in pounds sterling and include UK VAT where applicable. Overseas customers are responsible for any customs fees or import tax duties.

    3.6 All prices include delivery charges unless expressly stated.

    3.7 OMD may at its sole discretion refuse or cancel your order, in which case OMD shall return any monies received from you, within 30 days of receipt of such monies via your original payment method.

    3.8 You will only own the goods once we have received cleared funds in full. Until such time goods remain the property of OMD. In the unlikely event that you receive goods you have not paid for and you are requested by OMD to return the same, you have to do so immediately without delay.

    3.8 You agree that in any event OMD shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.

    3.9 You agree to indemnify OMD in full against all costs and outgoings incurred by us in obtaining payments from you in the event that a failed payment occurs.

4. Delivery

    4.1 We currently deliver products FREE OF CHARGE to the United Kingdom (including the outer British Isles and Northern Ireland addresses) via Royal Mail Special Delivery service and anywhere globally outside the UK via FedEx and DHL. All shipments are fully insured.

    4.2 In special circumstances, the delivery agent may be a different agent, nominated by OMD.

    4.3 Please contact us if you'd like us to ship your order to an address other than the registered cardholder address. Additional ID will be required.

    4.4 Risk of loss and damage of goods passes to you on the date when the goods are delivered.

    4.5 Goods are deemed to be delivered when delivered at your delivery address as provided by you when placing the order or collected at the collection address as indicated by our delivering agent and not when delivered to you personally.

    4.6 Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the recipient and OMD shall not be held liable for any loss, theft or resulting damages that may subsequently occur.

5. Returns, Refunds & Substitutions

    5.1 We offer the option of a “No Questions asked” 30 Day Money Back Guarantee. Under our guarantee, if for any reason you are not entirely happy with your purchase, we will provide a full refund or exchange provided that the goods are returned to us in the original unworn condition. The item must be returned to OMD together with the original packaging and diamond certificate within the first 30 days.

    5.2 For goods that include diamonds priced over £10,000 excluding VAT OMD reserve the right to restrict the limit of the return period to 14 days.

    5.3 All returns are subject to verification and authentication by OMD. For Health and Safety reasons, earrings will not be considered for return.

    5.4 Purchased goods that have an element of personalisation such as engraving, bespoke/custom items, designs by or for the customer or re-sized at the customer’s request or approval may be considered for return and refund on a case by case basis.

    5.5 Non-return of the original copy of the diamond certificate will be charged at £250 for a replacement certificate.

    5.6 We offer 1 FREE re-size on all solitaire and diamond set solitaire rings as long as the re-size takes place within the return policy range. In the case of wedding and eternity rings, re-size availability will depend upon the style chosen and may be limited to 3 sizes either way of the original ring size. Further re-sizes will be subject to a charge of £45.00 including VAT.

    5.7 OMD will not accept liability for the cost and insurance for returns or for any loss or damage of return shipments.

    5.8 For security reasons we recommend that you do not use the name Oh My Diamonds anywhere on the packaging of your returned item. To arrange a return we would require you to contact OMD Customer Services representatives who will provide you with further instructions. If you have any questions regarding returns please send us an e-mail to returns@ohmydiamonds.com.

    5.9 Once the returned goods have been verified and authenticated by OMD, we aim to process your refund as soon as possible. Depending on the payment method, it may take up to 14 days for the credit to appear in your account.

    5.10 For an exchange, a credit will be issued which you can then apply to the purchase of an alternative item from our range.

    5.11 OMD merchandise has a lifetime warranty guaranteed against defects in manufacturing and workmanship.

    5.12 Maintenance, repair, sizing or other service performed by anyone other than OMD will void your Manufacturer Warranty.

    5.13 We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage of loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

6. Intellectual Property

    6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and content made available as part of your use of this website shall remain at all times vested in us. You are only permitted to use this material if expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any video, pictures, text, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, except for the purpose stated below.

    6.2 You acknowledge and agree that the material and content contained within this website is made available to you for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7. Liability and Indemnity

    7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law

    7.2 We will not be liable for compensation or damages if we do not supply the order or a part of the order.

    7.3 You have the right to cancel the order if we are unable to deliver within 30 days. We will not be liable for any compensation or damages as a result of late or non-delivery.

    7.4 We do not accept any responsibility for any web site not under our control which may be linked to this site.

    7.5 In respect of compensation or damages we limit our liability to the total sale amount received for your order.

    7.6 Subject to Clause 8.1 below, OMD will use reasonable efforts to verify the correctness of any information on our website but make no representation or warranty of any kind whether express or implied statutory or otherwise regarding the content contained herein or availability of the site or that it will be timely or error free, that defects will be corrected, or that the site and server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website OMD will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and OMD accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the website.

    7.7 Images displayed are not actual size or colour. All sizes, measurements, weights and colour are approximate and included for guidance only. We do endeavour to make every effort that the information provided is accurate.

8. General

    8.1 OMD reserves the right to vary these terms and conditions at any time. Any such variations will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website or purchase through OMD. Your continued use of the website shall imply your acceptance to be bound by the latest terms and conditions.

    8.2 Oh My Diamonds Limited is registered in the UK: company number. VAT Registration number

    8.3 These Terms and Conditions (and any action, dispute, claim or controversy arising out of them or their formation) shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.

    8.4 Each Term and Condition set out in this document shall be construed separately and will remain in force even if for any reason one or other of the Terms or Conditions is held inapplicable or unenforceable.